Evidence from credible sources supports the statement as accurate. Learn more in Methodology.
The FTC's complaint contains the allegation that JustAnswer falsely advertised a one-time fee and enrolled consumers in recurring subscriptions without affirmative consent.
The FTC’s January 13, 2026 press release on its lawsuit against JustAnswer states that the agency “alleges [the] question-and-answer service falsely claims consumers can get access to experts for a small one-time fee when in reality JustAnswer actually signs every consumer up for a recurring subscription.” The same release explains that consumers are told they can “join” for as little as $1 or $5, but are actually enrolled in a recurring monthly subscription that is immediately charged alongside the join fee, and that this occurs without obtaining consumers’ affirmative consent to ongoing charges. The FTC’s case summary reiterates that the agency sued JustAnswer for deceiving people into a monthly recurring subscription without obtaining affirmative consent, and independent reporting from NPR likewise describes consumers being lured with $1–$5 fees and then charged recurring monthly subscriptions they did not want. The verdict is True because these sources directly confirm that the FTC alleges both the deceptive one-time-fee advertising and the non-consensual recurring subscription enrollment described in the statement.