Evidence from credible sources supports the statement as accurate. Learn more in Methodology.
A publicly accessible FTC refund claims process/portal has been opened for consumers affected by unauthorized NGL charges.
On January 6, 2026, the Federal Trade Commission issued an official press release stating that it "has launched a refund claims process for some consumers who were charged for a subscription to the anonymous messaging app NGL without their authorization." The associated FTC refund program page for the NGL settlement describes an active claims process for NGL Pro customers who experienced unauthorized charges between January 2022 and July 2024. These primary FTC materials confirm both the existence of a refund claims process and that it is limited to a subset of affected NGL subscribers. Therefore, the verdict is True because the FTC itself confirms it has launched a targeted refund claims process for some consumers improperly charged for NGL subscriptions.