THE FOLLOW UP
STATEMENT

VA National Cemetery Administration records highest-ever ACSI score in 2025

True

Evidence from credible sources supports the statement as accurate. Learn more in Methodology.

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The ACSI 2025 report lists NCA as the highest-scoring organization among public and private organizations.

Source summary
The Department of Veterans Affairs’ National Cemetery Administration (NCA) received a record-high American Customer Satisfaction Index (ACSI) score of 98 for 2025 — the highest score ever measured by ACSI for any public or private organization. This is NCA’s eighth consecutive year ranking first nationwide; families praised staff compassion, professionalism and cemetery services. In fiscal year 2025 the NCA interred 130,693 Veterans and family members, opened two new national cemeteries, and provides burial sites within 75 miles for more than 94% of Veterans.
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Latest fact check

VA press release (Feb. 5, 2026) reports that the National Cemetery Administration received a 2025 ACSI score of 98 — surpassing its prior highs of 97 — and states ACSI measured that as the highest score ever achieved by any public or private organization. ACSI’s 2025 federal study page and independent releases note NCA’s repeated top rankings (NCA previously held the ACSI record with 97), supporting the VA’s claim that the 98 is a new high in the ACSI dataset. Verdict: True — the VA’s statement is supported by the VA press release and by ACSI’s published 2025 federal-government study materials and prior ACSI reporting showing NCA’s historically top scores.

Sources
2 months, 16 days
Next scheduled update: May 01, 2026
2 months, 16 days

Timeline

  1. Scheduled follow-up · May 01, 2026
  2. Completion due · May 01, 2026
  3. Update · Feb 05, 2026, 10:09 PMTrue
    VA press release (Feb. 5, 2026) reports that the National Cemetery Administration received a 2025 ACSI score of 98 — surpassing its prior highs of 97 — and states ACSI measured that as the highest score ever achieved by any public or private organization. ACSI’s 2025 federal study page and independent releases note NCA’s repeated top rankings (NCA previously held the ACSI record with 97), supporting the VA’s claim that the 98 is a new high in the ACSI dataset. Verdict: True — the VA’s statement is supported by the VA press release and by ACSI’s published 2025 federal-government study materials and prior ACSI reporting showing NCA’s historically top scores.
  4. Original article · Feb 05, 2026
    View article
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